Privacy Policy

Effective Date: April 3, 2025
Last Updated: April 3, 2025

1. Introduction

South Bay Diesels ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with us online, including through our website, forms, phone calls, and advertising campaigns.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, and business name
• Vehicle & Service Details: Vehicle type, repair needs, fleet size, etc.
• Booking & Communication Data: Appointment requests, messages, or call recordings
• Technical Data: IP address, browser type, device info, and website activity (via cookies and analytics tools)
• Lead Source Information: Data from ads, landing pages, and referral sources

3. How We Use Your Information

We use the information collected to:

• Schedule and manage service appointments
• Respond to inquiries and provide customer support
• Send appointment confirmations, service updates, and promotions
• Improve our services, website, and marketing campaigns
• Track leads and conversions for internal performance reporting
• Detect fraud, maintain security, and comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share it with trusted third parties, including:

• Service providers and tools (e.g., scheduling systems, CRM software, SMS/email automation, call tracking)
• Marketing platforms (e.g., Google Ads, Meta Ads) for ad delivery and performance tracking
• Legal authorities, if required by law or to protect our legal rights

5. Your Rights & Choices

You have the right to:

• Opt out of marketing emails or texts at any time
• Request access to, correction, or deletion of your personal information
• Disable cookies via your browser settings

6. Data Retention

We retain your information only as long as needed to fulfill the purposes described in this policy, or as required by applicable laws.

7. Data Security

We take reasonable steps to protect your personal information from unauthorized access or disclosure. However, no online system is 100% secure. Always protect your personal information and be cautious of phishing or fraudulent messages.

8. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any updates will be posted on this page with the revised “Last Updated” date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at:

South Bay Diesels
17305 Main St
Gardena, CA 90248
📧 Email: service@southbaydiesels.com
📞 Phone: (310) 817-4686